Coordinator Policy

Issued by	Ethical Hire ABN 77 679 399 001
Version	1.0
Last updated	06/03/2026
Applies to	Ethical Hire public website, platform, workers, clients, participants, providers, coordinators and authorised representatives, as applicable

This policy explains the responsibilities and expectations of Coordinators who use the Ethical Hire Platform.

A Coordinator may assist a Participant, Client, Nominee, Guardian, Support Coordinator, Plan Manager, family member, or other authorised representative to connect with Workers through the Platform.

By using the Platform, Coordinators agree to comply with this policy and all applicable laws and regulations.

Ethical Hire’s Role

Ethical Hire provides an online platform that helps Participants, Coordinators and Workers connect, communicate, arrange services and process payments.

Ethical Hire:

• Provides the Platform and related technology.
• Facilitates introductions between users.
• Provides communication, booking and payment tools.
• Maintains Platform functionality and security.

Ethical Hire does not:

• Provide support coordination services.
• Employ or supervise Workers.
• Direct how supports are delivered.
• Guarantee the suitability, qualifications, conduct or performance of any Worker.
• Make decisions on behalf of Participants.
• Accept responsibility for advice, recommendations or decisions made by Coordinators.

Coordinator Responsibilities

Coordinators are responsible for:

• Acting honestly, respectfully and professionally.
• Working within their qualifications, experience and authority.
• Providing accurate information to Participants and Workers.
• Supporting Participants to make informed decisions.
• Managing conflicts of interest appropriately.
• Maintaining any records required by law or professional obligations.
• Protecting confidential and personal information.
• Following applicable NDIS, privacy and safeguarding requirements.
• Using the Platform in accordance with this policy.

Coordinators are responsible for their own actions, decisions and recommendations.

Assisting Participants

A Coordinator may assist a Participant to:

• Search for and connect with Workers.
• Review Worker profiles and information available on the Platform.
• Arrange interviews or introductions.
• Coordinate bookings and schedules.
• Communicate information between Participants and Workers where authorised.

The final decision to engage a Worker remains with the Participant or their authorised representative.

Platform Use

Coordinators must:

• Keep account details secure.
• Ensure information provided through the Platform is accurate.
• Use the Platform lawfully and appropriately.
• Not misuse, interfere with or attempt to bypass Platform systems.
• Not engage in fraudulent, misleading or deceptive conduct.

Privacy and Confidentiality

Coordinators must keep personal and sensitive information confidential and only use information for authorised purposes.

Information must be handled in accordance with applicable privacy laws and any participant consent arrangements.

Complaints, Incidents and Safeguarding

Coordinators should promptly report:

• Complaints relating to services arranged through the Platform.
• Serious incidents or safeguarding concerns.
• Suspected abuse, neglect, exploitation or fraud.
• Any matter required to be reported under applicable laws or NDIS requirements.

Account Suspension or Removal

Ethical Hire may suspend, restrict or remove a Coordinator’s access to the Platform where:

• This policy is breached.
  False or misleading information is provided.
• Required checks, licences or authorisations are no longer valid.
• Continued access may create a risk to users, the Platform or the community.

Limitation of Responsibility

Coordinators remain solely responsible for the advice, recommendations, actions and decisions they make.

Ethical Hire is not responsible for:

• Services provided by Workers.
• Decisions made by Participants.
• Advice provided by Coordinators.
• Outcomes arising from arrangements made between users of the Platform.

Each party remains responsible for their own conduct, obligations and legal compliance.